MMatrics Pharmaceuticals ships orders from Gorakhpur, Uttar Pradesh to customers across India through trusted courier partners. This policy explains how orders are processed and delivered. It forms part of our Terms & Conditions.
- Pan India deliveryFaster in Gorakhpur & nearby areas.
- Dispatch in 1–2 daysAfter your order is confirmed.
- Tracking sharedOn WhatsApp once dispatched.
- No hidden chargesDelivery cost confirmed up front.
Where We Deliver
We deliver to most serviceable PIN codes in India. Orders within Gorakhpur and nearby areas can usually be delivered faster. If your PIN code isn’t covered by our courier partners, we’ll let you know before confirming your order.
Order Processing
- You place your order through WhatsApp, phone or email.
- We confirm availability, verify any prescription and share the total including delivery charges.
- Once confirmed (and paid, for prepaid orders), your order is packed and dispatched within 1–2 business days.
Orders confirmed on Sundays or public holidays are processed on the next business day.
Estimated Delivery Times
| Destination | Estimated time after dispatch |
|---|---|
| Gorakhpur & nearby areas | 1–2 business days |
| Rest of Uttar Pradesh | 2–4 business days |
| Metro cities | 3–6 business days |
| Rest of India | 4–8 business days |
| North-East, J&K & remote areas | 6–10 business days |
These are estimates. Our team shares the expected timeline for your order when confirming it.
Delivery Charges
Delivery charges depend on your location, the weight of the parcel and the order value. They are always confirmed with you before your order is finalised – there are no hidden costs. Cash on delivery, where available, may carry a small additional fee.
Order Tracking
As soon as your order is dispatched, we send the courier name and tracking number on WhatsApp. You can also call us on +91 91299 93554 for a status update.
Safe Packaging & Handling
- Every order is checked for the correct product, batch and expiry date before packing.
- Bottles, eye drops and syrups are packed with protective padding to prevent leaks and breakage.
- Products are stored and dispatched as per the storage conditions on their labels.
- Parcels are sealed so you can easily see if they have been opened.
Receiving Your Order
Please check the parcel when it arrives. If the seal is broken, the box is badly damaged or it looks tampered with, you may refuse it and let us know immediately.
Any damaged, incorrect or missing item should be reported within 48 hours of delivery. See our Return & Refund Policy.
Delays & Failed Delivery
- Delivery may be delayed by weather, strikes, festivals, courier issues or other events beyond our control. We’ll keep you informed.
- Please make sure your address, PIN code and phone number are correct. The courier will try to contact you before delivery.
- If a parcel is returned because the address was wrong or nobody was available, re-delivery charges may apply.
Contact Us
Questions about your delivery? We’re here Mon – Sat, 9:00 AM – 6:00 PM.