Frequently AskedQuestions
Quick answers about orders, delivery, payments, returns and our products. Can’t find what you need? Our team is just a call or message away.
Orders & Delivery
How do I place an order?
Ordering takes just a few steps:
- Browse the Shop, choose a pack size where offered, and click Add to Cart.
- Open your cart from the cart icon at the top of the page and tap Proceed to Checkout.
- Enter your delivery details and pay securely online (UPI, cards, net banking or wallets via Razorpay) or choose Cash on Delivery where available.
You will get an order number straight away. Prefer chatting? You can still send your cart to us with Order on WhatsApp.
Do you deliver across India?
Yes. We offer safe and reliable Pan India delivery through trusted courier partners. Orders within Gorakhpur and nearby areas can usually be delivered faster.
How long will my delivery take?
Delivery time depends on your location and courier availability. Our team shares the expected dispatch and delivery timeline when confirming your order, so you always know when to expect it.
How can I track my order?
Open Track Order and enter your order number with the phone number or email used at checkout. Once your order is dispatched, the courier and tracking number appear there. If you created an account, all your orders are under My Account. You can also call us on +91 91299 93554.
Are there any delivery charges?
Shipping is a flat ₹60 per order, and free on orders above ₹499. The exact amount is shown in your cart and at checkout before you pay – there are no hidden costs.
Products & Quality
Are your products genuine?
Absolutely. Every product we supply is 100% authentic and quality assured, manufactured under strict quality standards and stored in proper conditions until it reaches you.
Is MMatrics Pharmaceuticals a licensed company?
Yes. MMatrics Pharmaceuticals holds a valid drug licence and operates from Gorakhpur, Uttar Pradesh. You can learn more about our certifications on the About Us page.
What products do you offer?
Our range covers four main categories:
- Eye Care – antibiotic, lubricating, anti-inflammatory and anti-allergic eye drops.
- Tablets & Capsules – antibiotics, pain relief, migraine and vertigo.
- Vitamins & Supplements – multivitamins, probiotics and eye health.
- Syrups – multivitamin syrups and other medicines.
How should I store my medicines?
Always follow the storage instructions printed on the pack. In general, keep medicines in a cool, dry place away from direct sunlight and out of reach of children. Once opened, eye drops should be used within the period mentioned on the label.
Where can I find the expiry date and batch number?
The batch number, manufacturing date and expiry date are printed on every carton and on the strip, bottle or tube itself. We dispatch products with an adequate remaining shelf life.
Prescriptions & Safety
Do I need a prescription to order?
Prescription (Rx) medicines such as antibiotics require a valid prescription from a registered doctor. You can share a clear photo of it with us on WhatsApp when you place your order. Vitamins, supplements and other non-prescription products can be ordered directly.
Can I take your products with other medicines?
Please consult your doctor or pharmacist before combining medicines, especially if you are pregnant, breastfeeding or have an existing medical condition. Information on our website is for general awareness and is not a substitute for medical advice.
What should I do if I experience side effects?
Stop using the product and consult your doctor straight away. We also encourage you to let us know on +91 91299 93554 or info@mmatrics.com with the product name and batch number, so we can look into it.
Payments
Which payment methods do you accept?
Pay securely online through Razorpay – UPI (Google Pay, PhonePe, Paytm and other UPI apps), Visa, Mastercard and RuPay cards, net banking and popular wallets. Your card details are handled by Razorpay and never stored on our servers.
Is cash on delivery available?
Yes, Cash on Delivery is available on eligible orders (up to ₹5,000). A small COD handling charge of ₹40 applies and is shown at checkout.
Are prices inclusive of taxes?
Yes, the prices shown on our website are inclusive of all taxes. Delivery charges, if any, are confirmed separately with your order.
Returns & Refunds
What is your return policy?
For safety and hygiene reasons, medicines cannot be returned once delivered. However, we will replace or refund any product that arrives damaged, incorrect or expired – just let us know as soon as possible after delivery.
What if I receive a damaged or wrong product?
We’re sorry if that happens. Please send us photos of the package and product on WhatsApp along with your order details, and our team will arrange a replacement or refund.
How long does a refund take?
Once your refund is approved, it is processed to your original payment method. Our team will share the expected timeline with you; the final credit time may vary depending on your bank.
Business & Distribution
How can I become a distributor or stockist?
We’re always happy to grow with new partners. Email us at info@mmatrics.com with the subject “Distributor Enquiry”, or message us on WhatsApp with your firm name, location and the products you’re interested in.
What documents are needed to partner with you?
Distributors and stockists typically need a valid drug licence and GST registration. Our team will guide you through the rest of the onboarding process.
Do you supply bulk orders to hospitals and pharmacies?
Yes. We supply bulk and institutional orders to hospitals, clinics, nursing homes and pharmacies. Contact us with your requirements for pricing and availability.
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